Privacy Policy

Last updated: April 14, 2026

This Privacy Policy explains how ML Peak Performance FZE, doing business as Manuel Lunz (“we,” “us,” or “our”), collects, uses, stores, shares, and protects personal information when you use our website, services, or otherwise interact with us. This Privacy Policy applies to:

  • our website at https://www.manuellunz.com

  • any related pages that link to this Privacy Policy

  • our online coaching services

  • applications, inquiries, bookings, and communications connected to our services

If you do not agree with this Privacy Policy, please do not use our website or services. If you have questions, you can contact us at legal [at] manuellunz [dot] com

1. Who we are

ML Peak Performance FZE

Doing business as: Manuel Lunz

Business Centre

Sharjah Publishing City Free Zone

Sharjah, Sharjah

United Arab Emirates

Email: legal [at] manuellunz [dot] com

2. What we do

We provide online 1:1 coaching services in English for adults worldwide. Our services focus on mindset transformation, root-level pattern change, and mental performance. We collect and process personal information to:

  • respond to inquiries

  • manage applications

  • schedule appointments

  • communicate with prospective and current clients

  • deliver coaching services

  • process payments

  • provide customer support

  • maintain business and compliance records

When users request access to content, resources, or additional information, we may use their contact details to send relevant follow-up communication related to their inquiry, application, or our services. Users can opt out of these communications at any time. We may also communicate with users via email and messaging platforms to respond to inquiries and provide support. We do not sell or rent personal information to third parties.

3. What information we collect

Information you provide to us

We may collect personal information you voluntarily provide to us, including:

  • first name and last name

  • city and country

  • email address

  • phone number or WhatsApp number

  • information submitted through application forms

  • messages and content submitted through contact forms, email, or other communications

  • booking-related details

  • payment-related details that are necessary for invoicing or payment administration, although payment card details are typically processed by third-party payment providers and not stored by us directly

Sensitive information

In the context of coaching services, you may voluntarily provide information that is considered sensitive in some jurisdictions. This may include information related to your mental or emotional well-being. We only process this type of information when it is voluntarily provided by you, where processing is permitted by applicable law, or where your consent is required and obtained. We do not provide medical, psychiatric, or therapeutic services, and our services are not a substitute for medical or mental health treatment.

Information collected automatically

When you visit or use our website, we may automatically collect certain technical and usage information, such as:

  • IP address

  • browser type and browser settings

  • device type and operating system

  • language preferences

  • referring URLs

  • pages viewed

  • date and time of visits

  • interactions with website content, forms, or advertisements

  • approximate location derived from IP address

  • cookie and similar tracking data

This information helps us operate the website, understand how it is used, improve performance, measure marketing effectiveness, and support retargeting or analytics activities where applicable.

4. Cookies and similar tracking technologies

We may use cookies, pixels, tags, web beacons, and similar technologies to collect and store information when you interact with our website. These technologies may be used for:

  • website functionality

  • analytics

  • performance measurement

  • security

  • advertising and retargeting

We may also allow third-party service providers to use similar technologies on our website for analytics and advertising purposes. For more information, please see our Cookie Policy at: https://www.manuellunz.com/cookie-policy

5. How we use your information

We may use personal information for the following purposes:

  • to provide and deliver our services

  • to respond to inquiries and support requests

  • to review and process applications

  • to manage bookings, appointments, and client communications

  • to administer payments and records

  • to send administrative information, such as updates to our policies, bookings, or service-related notices

  • to follow up with users who requested content, information, or services

  • to provide relevant information related to an inquiry, application, or service

  • to improve our website, services, and user experience

  • to understand website usage trends and campaign effectiveness

  • to protect our website, systems, and business

  • to comply with legal, regulatory, tax, accounting, or contractual obligations

  • to exercise or defend legal claims where necessary

6. Legal bases for processing

If you are located in the EEA or UK, we rely on one or more of the following legal bases to process your personal information:

Consent

We may process your information where you have given consent for a specific purpose. You may withdraw consent at any time, subject to legal and operational limitations.

Performance of a contract

We may process your information where necessary to take steps at your request before entering into a contract or to perform our contractual obligations, including delivering coaching services, managing bookings, and handling payments.

Legitimate interests

We may process your information where it is reasonably necessary for our legitimate interests and those interests are not overridden by your rights and freedoms. This may include:

  • responding to inquiries

  • following up on applications or requests

  • supporting potential client relationships

  • improving our website and services

  • understanding how users interact with our website

  • measuring the effectiveness of campaigns

  • protecting our website and business from misuse or fraud

Legal obligations

We may process your information where necessary to comply with applicable law, regulation, legal process, or enforceable governmental request.

Vital interests

In limited circumstances, we may process your information where necessary to protect someone’s vital interests. If you are in Canada or another jurisdiction with different lawful-basis rules, we will process your information in accordance with the legal requirements that apply there.

7. When we share personal information

We may share personal information with trusted third-party service providers that help us operate our business and deliver our services. These may include providers in the following categories:

  • customer relationship management systems

  • email and communication providers

  • website hosting providers

  • cloud computing and storage providers

  • analytics providers

  • advertising and retargeting platforms

  • payment processors

  • sales and marketing tools

  • social media or ad network platforms

These third parties may process personal information only on our behalf, for our instructions, or as otherwise permitted under applicable law and their own lawful roles. We may also share information:

  • if required by law or legal process

  • to protect rights, safety, or property

  • in connection with a merger, acquisition, financing, sale of assets, or similar business transaction

We do not sell or rent personal information to third parties.

8. Third-party tools and platforms

Depending on how our website and systems are configured, we may use third-party providers for services such as:

  • website hosting

  • analytics

  • CRM management

  • email communications

  • messaging platforms

  • booking systems

  • advertising and retargeting

  • payment processing

These providers may process personal information in accordance with their own roles, terms, and privacy practices, subject to applicable law.

9. International transfers

We may transfer, store, and process personal information in countries other than your own, including the United States, the United Kingdom, Ireland, and other jurisdictions where our service providers operate. Where required, we use appropriate safeguards for international data transfers, including contractual protections such as the European Commission’s Standard Contractual Clauses or equivalent lawful transfer mechanisms. If you would like more information about the safeguards we rely on, you may contact us at legal [at] manuellunz [dot] com.

10. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • providing services

  • managing inquiries, applications, and bookings

  • maintaining business and legal records

  • resolving disputes

  • enforcing agreements

  • complying with legal, tax, accounting, or regulatory requirements

We do not keep personal information indefinitely without reason. We periodically review the data we hold and delete or anonymize information when it is no longer needed for the relevant purpose, unless we are required or permitted by law to keep it longer. Where behavioral or inference-based information is used for analytics, profiling, or retargeting purposes, we aim to retain it only for a period that is reasonably necessary for those purposes.

11. How we protect your information

We use reasonable technical and organizational security measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Adults only

Our services and website are intended for individuals aged 18 and over.

We do not knowingly collect personal information from individuals under 18. If you believe that a minor has provided personal information to us, please contact us at legal [at] manuellunz [dot] com so we can take appropriate action.

13. Your privacy rights

Depending on where you are located, you may have rights regarding your personal information, including the right to:

  • request access to personal information we hold about you

  • request correction of inaccurate information

  • request deletion of personal information

  • request restriction of processing

  • object to certain processing

  • withdraw consent where processing is based on consent

  • request portability of personal information where applicable

  • opt out of targeted advertising or certain profiling where applicable under local law

To exercise any of these rights, please contact us at legal [at] manuellunz [dot] com or use our contact page:

https://www.manuellunz.com/contact

We may need to verify your identity before acting on your request.

14. Marketing communications and opt-out

If you receive follow-up emails or related communications from us and no longer wish to receive them, you can opt out at any time by using the unsubscribe link where available or by contacting us directly at legal [at] manuellunz [dot] com. Please note that even if you opt out of non-essential communications, we may still send necessary service-related or administrative communications where appropriate.

15. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for how to recognize or respond to these signals, we do not currently respond to browser-based Do Not Track signals. If this changes in the future, we may update this Privacy Policy accordingly.

16. United States privacy rights

If you are a resident of a US state that grants privacy rights, you may have the right to request:

  • access to personal information we hold about you

  • correction of inaccurate information

  • deletion of personal information

  • a copy of certain personal information

  • information about categories of personal information we collect, use, disclose, or process

  • opt-out of targeted advertising or certain profiling, where applicable

To exercise these rights, contact us through:

We may verify your identity before fulfilling a request.

Important note for pre-launch or early launch phase

Some US-state disclosure sections are based on activity in the previous 12 months. Because those statements are historical, you should review and update this Privacy Policy after the website has been live and collecting data for a meaningful period, especially once retargeting, analytics, or campaign tracking are fully active.

17. Complaints

If you are in a jurisdiction that grants you the right to complain to a supervisory authority or regulator, you may do so if you believe your personal information has been processed unlawfully. We would appreciate the opportunity to address your concerns first, so we encourage you to contact us at legal [at] manuellunz [dot] com.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology, or business practices. When we update this Privacy Policy, we will update the “Last updated” date at the top. If the changes are material, we may also provide additional notice where appropriate.

19. Contact us

If you have questions, requests, or concerns about this Privacy Policy or how we process personal information, you can contact us at:

ML Peak Performance FZE

Doing business as: Manuel Lunz

Business Centre

Sharjah Publishing City Free Zone

Sharjah, Sharjah

United Arab Emirates
Email: legal [at] manuellunz [dot] com
Contact page: https://www.manuellunz.com/contact

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